The higher the rate of customer retention, the longer the average customer life expectancy and the greater the customer lifetime value

________ is seen when an independent choice is made by one party not to deal with another party

A) Nonprice vertical restraint B) Monopoly to deal C) Unilateral refusal to deal D) Conscious parallelism

Which of the following are reference points against which jobs within the company are judged?

A) benchmark jobs B) relevant labor markets C) internal labor markets D) human resource capabilities