Listening is done

Shu-hui's young son hit another child during an argument over a toy. Shu-hui decides to encourage the boys to use the "Options" collaborative conflict resolution step. She may ask the boys,

a. "Can you think of at least two other ways of getting what you want besides hitting?" b. "What might be your idea of a perfect situation?" c. "Can we focus on new solutions that would make you feel better?" d. "Let's explore all the options that are available to us." e. All of the above

Survey research enables researchers to capture naturally occurring communication practices

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