When merchandise is sold FOB shipping point, the buyer is responsible for the shipping costs

Captive customers differ from unprofitable customers in that captive customers ________

A) are the result of mismanaged customer selection B) are simply "big spenders" C) are a drain on a business's profits because the cost of acquiring them can never be recovered D) have a low desire to repurchase but are unable to move easily to another company's product E) produce a referral value that is over three times their customer lifetime value

The socialization process in organizations typically teaches new employees how hard to work

Indicate whether the statement is true or false