Group members with low levels of communication apprehension can help members with high apprehension reduce their level of fear and anxiety about communicating by using all of the following strategies EXCEPT

a) openly discuss a member's apprehension with the entire group.
b) provide supportive and constructive feedback.
c) actively encourage and include anxious members in group discussions.
d) stop talking.
e) ask questions that the apprehensive members know how to answer.

ANS: a