In stage __________ of the active listening process, you should clarify your interpretation of

Members of his project group at work consistently comment on Ervin's excellent performance as team leader. Ervin begins to view himself as an effective leader and considers moving into a higher level management position. The process through which Ervin developed this sense of self at work is called:

A) ?reflected appraisal. B) ?direct definition. C) ?identity script. D) ?self-fulfilling prophecy. E) ?social comparison.

Joe emphasizes hard work as he argues for his ideas. He's appealing to a core U.S. ________

A) ?belief. B) ?value. C) ?attitude. D) ?action. E) ?fact.