OSHA's hazard communication standard requires:
a. specific content and methodology regarding the training of employees in hazards that they might reasonably encounter on the job
b. that employers maintain material safety data sheets for all hazardous chemicals used in the workplace
c. that employers provide employees with information about evacuation routes and other emergency procedures
d. all of the above
e. none of the above
B
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Which one of the following statements concerning capacity cushions is BEST?
A) Large capacity cushions are used more often when future demand is level and known. B) Small capacity cushions are used extensively in capital intensive firms. C) Capacity cushions are used primarily in manufacturing organizations, not in service organizations. D) Small cushions are used in organizations where the products and services produced often change.
You have just practiced descriptive communication to modify some problematic behavior. Your subordinate replies, "I have an excuse ... it is not my fault." What should you do?
A) Point out (without causing defensiveness) to your subordinate that it really doesn't matter if it is his/her fault; the problem still exists B) Keep trying to describe the problematic behavior until the subordinate understands C) Refocus the communication away from blame or fault toward counseling D) None of the above