Felt conflict is the emotional impact the perception of conflict has on potential conflict participants

Jen has been assigned to teach Mandy, a new employee, how to use the company's complex computerized inventory system. Mandy has a shy, reticent personality. Jen can help Mandy most by

A) reminding Mandy that Jen is Mandy's assigned mentor, so Mandy should not ask others for advice about this program. B) coaching Mandy in a group setting. C) pointing out Mandy's mistakes as soon as she makes them, so Mandy won't develop bad habits. D) observing Mandy constantly as she practices using the new program. E) allowing Mandy sufficient opportunity to practice without being observed.

Employing the ____________________ organizational pattern allows the speaker to use the principles of primacy or recency.

Fill in the blank(s) with the appropriate word(s).