When faced with an audience that is opposed to an issue at hand, you should aim to bring about a massive change in their opinion through one short speech

Small talk is a __________ tactic whose purpose is to gain basic information that will help you

make a connection with someone. a. nonverbal b. mediated c. conversational d. none of the above

Which is the style of conflict management that communicates, "Your needs are more

important than mine"? A. Passive B. Aggressive C. Passive-Aggressive D. Assertive