Quincy almost always backs down from any conflict. His friends call him a human doormat because he lets other people walk all over him. Quincy’s conflict style can best be described as ________

One of the main characteristics of _______ is tone of voice.

a.  verbal aggression   b.  withdrawal   c.  isolation   d.  insecurity induction

The most important story in a newspaper, as indicated by its placement, is located on the front page, toward the left, and above the fold.

Answer the following statement true (T) or false (F)