Heat pump water heaters:
a. use combustion and require a flue
b. transfer heat with less efficiency than electric resistance heaters
c. extract heat from an air source and transfer it to water that is being heated
d. do all the above
Answer: c. extract heat from an air source and transfer it to water that is being heated
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When working with international firms, Canadian businesses:
A. tend to ignore the ethics of their international partners. B. expect socially responsible behaviour from their business partners. C. feel that their responsibility is limited to Canada. D. try to avoid judging our international business partners by Canadian standards.
A company that wanted to measure its customers' levels of satisfaction should:
A. Not bother with determining why some customers are no longer buying its products B. Rely solely on customer satisfaction measures as determined through survey and personal interview techniques C. Not be concerned with how much a customer is buying from distributors of similar products D. Look at customer satisfaction measures, annual retention rates as well as the frequency and size of customer purchases to determine customer satisfaction E. Use an external market research company to determine customer satisfaction in order to make sure that the collected data are not biased