Negative messages about business transactions are designed to
A) confirm the customer's expectations.
B) explain how you plan to resolve the situation.
C) show the audience that whatever has happened, your company is not at fault.
D) let the audience know which of your employees caused the problem.
E) shield the company from liability, even if you must blame another organization.
Answer: B
Explanation: B) In a transaction, the recipient is usually not very interested in the cause of the problem on your end. Instead, the recipient wants to know about how and when you can fix the situation.
You might also like to view...
Which of the following best describes an order bill of lading?
A. It is a bill of lading that is negotiable. B. It is a bill of lading indicating that the goods have been properly loaded on board the carrier's ship. C. It is a bill of lading indicating that some discrepancy exists between the goods loaded and the goods listed on the bill. D. It is a bill of lading issued to a named consignee that is not negotiable.
Mr. Vasquez has offered his sales team an all-expenses-paid weekend cruise if they beat last quarter's numbers by 25 percent. What kind of power is Mr. Vasquez using?
A) reward power B) referent power C) coercive power D) expert power