The Arnold Palmer Hospital uses _______________ to give hospital personnel a quick, visual overview of what's happening in house, versus internal goals and external national norms.

With the ________ heuristic, predictions of usage are based on quickness and ease of use

A) availability B) representative C) anchoring D) adjustment E) semantic

________ are less frequently purchased consumer products that customers compare carefully on quality, features, and benefits

A) Shopping products B) Convenience products C) Unsought products D) Industrial products E) Line extensions