Having low communication apprehension means a person is afraid to speak

In the Rhetoric, Plato wrote, "The character [ethos] of the speaker

is a cause of persuasion when the speech is so uttered as to make him worthy of belief. ... His character [ethos] is the most potent of all the means to persuasion." Indicate whether the statement is true or false

Statements such as "The way I tend to see the issue is..." and "One way to approach the problem is..." reflect which of the following?

A) confirmation B) provisionalism C) empathy D) equality E) neutrality