How do operations and human resources functions contribute to meeting the needs of service customers?
What will be an ideal response?
Operations is responsible for managing service delivery through equipment, facilities, systems, and many tasks performed by customer contact employees. Operations managers are frequently involved in product and process design, as well as physical environment design. Human resources is typically seen as a staffing function. HR management is responsible for job definition, recruitment, training, reward systems, and quality of work life. Both operations and human resources should view their activities as strategic, involving both employees and customers in the design and delivery of the service process.
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This year, Mr. and Mrs. Franklin paid $93,000 interest on a mortgage incurred in 2008 to build their home in Santa Fe. The average principal balance of the mortgage was $1.43 million. The home has an appraised FMV of only $1.2 million. Compute the Franklins' itemized deduction for their home mortgage interest.
A. $93,000 B. $65,035 C. $58,531 D. None of the above
A major advantage of ownership versus leasing is _____
a. no difficulty in lease renewals b. lower capital requirements c. the long-term commitment to a given location d. the ability to purchase locations in major shopping centers