Older Americans do not need private insurance to supplement their Medicare coverage

Broker Sven, in the course of selling a home to customer Nancy, told her that the foundation was "solid as a rock" when he knew for a fact that it was slowly sinking into the landfill on which it was built. Now that the sale is settled, which of the following is LEAST LIKELY to happen to Sven?

A) Revocation of his license for failure to disclose a material fact B) Successful defense against all charges based on loyalty to his client-seller C) Being charged with intentional misrepresentation D) Suit to recover money damages experienced by Nancy due to basement leakage

During the prospecting stage, a salesperson needs to identify the good leads and screen out the poor ones through a process known as ________

A) closing B) satisficing C) presenting D) qualifying E) approaching