Experts in the area of service recovery recommend that in establishing service recovery as a priority and developing recovery skills, firms should consider which of the following issues?

Contracts by Minors. Smith purchased a car on credit from Bobby Floars Toyota, Inc, a month before his eighteenth birthday. Smith made regular monthly payments for eleven months but then returned the car to the dealer and made no further payments on it

The dealer sold the car and sued Smith to recover the difference between the amount obtained by the sale of the car and the money Smith still owed to the dealer. Smith refused to pay on the ground that he had been a minor at the time of purchase and had disaffirmed the contract after he had reached the age of majority. Will the car dealer succeed in its claim that the ten monthly payments made after Smith turned eighteen constituted a ratification of the purchase contract? Discuss.

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