In a speech of refutation, deeply held beliefs are easier to demolish than a set of erroneous facts.

What would be an appropriate description of Robert’s underlying interests in this conflict?

Robert lives in a small community where all residents have access to a community center and a small pool, which operate based on a fee all residents pay on a monthly basis. It has come to Robert’s attention that the pool will be closed during the summer months because there are eleven residents who have not paid their maintenance fee for over three months and thus the pool is not in operating conditions. Because Robert is the Treasurer, he has talked to all of the eleven members of the community to make sure they pay their past due fees. They all have refused to make the payments arguing different reasons. Robert, following the community by-laws, has taken the issue to the Board and has requested the application of strict sanctions against those residents. Based on that conflict situation, please answer the following questions: a. He wants the eleven residents to pay immediately. b. Robert wants justice to be done. c. He wants all the residents expelled. d. He wants to find a solution so everybody can use the pool.

As vice president of sales and marketing for HJK Company, Nin is required to give quarterly presentations to the board of directors. For these presentations, Nin prepares thoroughly and speaks from a brief outline. Nin's delivery method is best described as __________.

a) manuscript
b) impromptu
c) extemporaneous
d) memorized