A head waiter has noticed poor customer service lately, so he plans a training session to make the case for stricter employee regulations and standards. This could be considered a speech with questions of demonstration

Which of the following is a correctly worded main point for a speech preparation outline?

A. The human eye as a means of identification. B. Did you know that each person's iris has a unique pattern? C. Using the human eye as a means of identification. D. Researchers are working on ways to use the iris as a means of identification. E. Through your eyes only.

Wally wanted to motivate his team of software engineers to put in some extra effort to meet a big deadline. He gave a speech comparing their project to an NFL football game, full of phrases like "goal to go" and "two-minute offense." Afterward, Svetlana told Wally that she wasn't familiar with football, and that she and several of the other foreign-born engineers didn't understand what he'd said. This is an example of

A. external noise interfering with Svetlana's comprehension of Wally's speech. B. Wally using culturally insensitive language. C. closed-mindedness by Svetlana. D. Wally using an inappropriate channel of communication.