Which condition involves degeneration of cartilage on the underside of the patella, resulting in pain and a grating sensation?

Some medical offices write off uncollectable balances to maintain patient relationships

Indicate whether the statement is true or false

When a patient's behavior indicates a negative emotional state, the health care team should _______ a. report the behavior to a supervisor

b. try to identify the patient's needs and pay extra attention to meeting those needs. c. avoid the patient as much as possible. d. tell the patient that the behavior is unnecessary.