Reyshelle's company has satellite offices all over the state. The office managers rely primarily on e-mail, instant messaging, and texting to stay in contact throughout the day. Reyshelle notices many miscommunications occurring because of problems interpreting one another's meanings. Reyshelle's company most likely needs to move toward ________ forms of communication to lessen the number of misunderstandings.

A. channel-free
B. channel-lean
C. channel-rich
D. channel-full

Answer: C