Researchers Vangelisti and Crumley found that, in general, harsh messages that invoke pain, such as "I don't love you anymore," have less of a negative impact than an accusation or comment about someone's abilities.

In her speech about the new New York Times building in midtown Manhattan, Pam used a _____ for a presentational aid because she wanted the class to see an exact reproduction of the building.

a. actual object b. photograph c. model d. map

A(n) __________ group, such as a family, exists to fulfill basic human needs.

Fill in the blank(s) with the appropriate word(s).