________ is the process of creating and delivering desired goods and services to customers, and involves all of the activities associated with winning and retaining loyal customers

Double-loop learning:

A. involves changing the organization's culture. B. is associated with routine and behavioral learning. C. involves improving the organization's capacity to achieve known objectives. D. is learning without significant change in the organization's basic assumptions.

A financial conglomerate offers a diverse set of services that include which of the following?

A) Credit cards B) Personal loans C) Brokerage subsidiary D) All of the above.