The key to the balanced scorecard is identifying the key single measure for the specific company being evaluated

Not spending time at work on personal calls is an example of which form of organizational citizenship behavior?

A) Altruism B) Conscientiousness C) Civic virtue D) Sportsmanship

Management control systems in nonprofit organizations will probably never be as highly developed as those in profit-seeking firms. Which of the following is NOT a reason for this to occur?

A) Organizational goals are less clear in nonprofit organizations. B) Employees in nonprofit organizations have different motivation drivers and incentive drivers than their counterparts in profit-seeking firms. C) There is less competitive pressure to improve management control systems in nonprofit organizations. D) There are low levels of discretionary fixed costs in nonprofit organizations.