People who are highly dogmatic can best be described as closed-minded

You want to persuade a group of people who use one product to switch to your product. What must you learn about these people before selecting persuasive communication tactics?

a) You need to know what the audience thinks about the product they are now using, as well as what they think of your product. b) You need to take an inventory of every available communication tactic. c) You need to know about strategic communication. d) You need to watch for feedback from your audience.

Cohesiveness, or the ability of group members to work in unison, is ______.

a. always desirable in a group b. desirable if it does not lead to groupthink c. desirable if it helps members create romantic relationships d. never desirable in a group