Answer the following statements true (T) or false (F)
1. The jewelry, tattoos, piercings, and makeup a person uses are known as emblems.
2. Affect displays complement, enhance, or substitute for a verbal message.
3. A hug or pat on the back is an example of a social touch.
4. Shared understanding of what communication means and what constitutes appropriate ommunication are known as communication rules.
5. Verbal communication does not carry any symbolic meaning or understanding.
1. False
2. False
3. True
4. True
5. False
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Contingent workers
a. share jobs with other employees. b. are only hired when they are needed. c. always work less than 40 hours per week. d. work for more than one employer at a time.
_______ is a process in which a customer firm and supplier firm form strong and extensive social, economic, service, and technical ties over time
a. Transactional relationships b. Managing customer relationships c. Partnering d. Customer selection