Concentrating too hard is a listening mistake. Describe the mistake and briefly explain why it
is a problem.
What will be an ideal response?
Concentrating too hard is when the listener fears s/he may miss information or the
message given by the speaker and attempts to record/retain everything said. The
listener becomes distracted, thereby potentially missing important points or concepts.
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After a bad day at work, your friend yells at you, "Can't you do anything right? Do I have to do everything!" You believe the criticism and tone of your friend's comments are due to work stress. Which of the following is the most competent way t
a. Ignore your friend's comments because she/he is not responsible for what is said when under stress. b. Communicate your empathy and engage in perspective taking, but also set your boundaries for appropriate communication. c. Yell back at your friend because her/his comments are completely unjustified and rude. d. Communicate your sympathy, but decide to change the topic to get your friend's mind off of work stresses. e. All of the above
Which type of delivery involves the speaker writing out the text of the speech and then reading it?
a. impromptu speaking b. speaking from memory c. speaking from manuscript d. extemporaneous speaking