Doug's software firm is partnering with a Chinese company. To better understand his new partners, Doug needs to apply a great deal of empathy. Which of the following best defines empathy?
A) the ability to be imitate the behavior of others
B) the ability to feel what others are feeling
C) the ability to affect the way others feel
D) the ability to anticipate the actions of others
Answer: B
Business
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________ attributes relate to the physical characteristics of a particular product or service
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