According to research studies, a leader is likely to positively influence the customer service behavior of employees when the leader
A) is charismatic and good at setting visions.
B) imposes strict control over employee behavior.
C) is so grouchy and angry that he or she is a good model of behavior to avoid.
D) complains a lot about poor customer service.
Answer: A
You might also like to view...
Your company is planning a layoff. As you explain the process to the management team, you tell them that outplacement assistance is available, which means that the:
A) employee will receive a final interview. B) company will help departing employees find new jobs. C) company will measure the rate of employee separations. D) company can terminate the relationship with the employee for any reason.
To determine if there was a statistically significant difference in the means of two independent groups, which statistical tool would one be most likely to employ to assess the significance of any observed difference?
A) paired samples t-test B) chi-square test for independence C) Levene's test for homogeneity of variances D) independent samples t-test