Students who are good listeners achieve grades better than their standardized I.Q. tests predict

Which of the following is an example of an organizational rite?

a. Casual Friday, a relaxing of the organization's typical dress code each Friday b. The shared coffee station and refrigerator in the employee break room c. Faculty orientation day each fall when college classes resume d. The practice of monitoring phone calls for quality assurance purposes

Which of the following is a dominant trend in the newspaper industry, which allows many news organizations to combine multiple media into a single story?

a. ? more personal ads b. ? multimedia convergence c. ? microchips in newspaper vending boxes d. ? the use of international journalists