If each of the numerous professional organizations of public relations came up with its own personalized courses to train future PR practitioners, then which major step toward professionalism of the industry would suffer the most?

Which of the following is a challenge that is unique to small groups that work virtually?

a. groupthink b. cultural differences c. technology use choices d. lack of nonverbal cues

You do not get along very well with your boss but you want to make things better. According to expectancy violations theory, which of the following strategies would be the most appropriate choice?

A. asking her out to lunch, bringing her coffee, and doing her small favors every day B. talking and laughing with her circle of friends to try and make them like you C. explaining to your boss how much better you are than all of your coworkers to gain her respect D. remaining civil and polite and gradually becoming friendlier over time