The mean squared deviation of all the values from the mean is called the ________

Buyers expect products to have high ________, which is the degree to which all produced units are identical and meet promised specifications

A) durability B) compatibility C) conformance quality D) form E) performance quality

Which of the following is the best example in which to apply causal research?

A) the Andrew Jergens Company periodically conducting surveys to measure consumer's perceptions, attitudes and use of soap bars and related personal care products B) to determine the relationship between sales promotion and advertising expenditures and sales of Mercedes C) to gain insights on why Nokia is losing market share in Asia D) to understand how consumers evaluate the Home Depot brand compared to competing brands E) one-on-one depth interviews matching respondents and interviewers by gender