An assistant must screen calls according to the office policy, take complete and accurate messages, and ________.
A. Answer all questions that the patient may have
B. Only put through calls that they feel are important
C. Follow proper telephone etiquette
D. Distract the caller
Answer: C
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Your patient is a young adult female who was struck by a vehicle while she was riding her bicycle. She was not wearing a helmet. She is unresponsive and has a deformity with a deep depression to the temporal area of the head. You note no bleeding and the scalp is intact. Which one of the following is the greatest threat associated with this injury?
A) Fracture of the temporal bone B) Damage to the brain C) Potential for infection D) Loss of cerebrospinal fluid
The reputation of excellence directly connected to names such as the Mayo Clinic is a ________ reaction
a. psychological b. knee-jerk c. branding d. communication