Doing favors is an example of which influence strategy?

Which of the following benefits was previously offered on a discretionary basis, but, is now mandatory?

A) health insurance B) retirement plans C) paid time off D) employee assistance programs

If Tanya believes that you need to do whatever it takes and that it is better to be feared than liked, she is demonstrating high:

A) self-monitoring. B) self-efficacy. C) Type A personality. D) Machiavellianism.