Julia is evaluating a new customer relationship management software solution for her business. She knows several business owners and managers who have implemented the software in their organizations. Instead of conducting a trial in her own company, she asks them for their advice. Julia is most likely searching for a(n) _____ solution to her problem.

Companies in several industries have recognized the buying power of the LGBT segment of the U.S. population and have begun explicitly targeting these consumers with gay-specific ads and marketing efforts

Indicate whether the statement is true or false

The following are tools for addressing the challenges of open-ended (i.e., comments) sections, EXCEPT:

A. Computer-aided text analysis (CATA) software B. Establish the goals of the information provided C. Training in systematic and standardized rating skills D. Add weighted scores to obtain overall score