____________________ is a filtering process that helps agents quickly identify and respond to simple requests for information to expedite an incident.

Fill in the blank(s) with the appropriate word(s).

Pre-screening

Computer Science & Information Technology

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The shortest time to recovery method in the event of a complete datacenter failure is to utilize a:

A. warm site. B. hot site. C. cold site. D. private cloud. E. hybrid cloud.

Computer Science & Information Technology

What is a standard library?

A. A library created by the programmer. B. Libraries included as part of the C++ language. C. Libraries that include blueprints of classes. D. There are no standard libraries.

Computer Science & Information Technology