Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?
A) negotiation
B) conciliation
C) manipulation
D) coercion
E) arbitration
C
Explanation: C) Both manipulation and cooptation are relatively inexpensive ways to gain the support of adversaries, but they can backfire if the targets become aware they are being tricked or used. Once that's discovered, the change agent's credibility may drop to zero.
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Matthew told the manager of his gas station to always adjust prices to match those charged by the other convenience store across the street. Matthew is using a ________ pricing strategy.
Fill in the blank(s) with correct word.
Which of the following project audit report questions addresses PMBOK's communication management knowledge area?
A) Are quality metrics developed, measured, and monitored? B) Are minutes of meetings stored and distributed? C) Is the project team being recognized and rewarded? D) Does the project plan consist of a contingency plan?