A strategic goal of direct marketing is

a. To be friendly to customers
b. To reach a large number of all customers
c. To grow the long-term value of a relationship between the marketer and the customer
d. To be as direct as possible

c. To grow the long-term value of a relationship between the marketer and the customer

Communication & Mass Media

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Which group, according to recent studies, is more skilled at both encoding and decoding nonverbal messages?

a. children b. men c. older people d. women

Communication & Mass Media

Focus group research has an advantage over single-interview research, in which one of the following ways?

a. It produces less biased viewpoints. b. It often results in information that might not emerge in single-interview situations. c. It is considered more reliable because it represents multiple viewpoints. d. It is faster at garnering sentiments.

Communication & Mass Media