In the traditional ERP life cycle a gap analysis should be conducted in the ________ stage

A) investigation
B) scope and commitment
C) analysis and design
D) acquisition and development
E) implementation

C

Business

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What is the name for a consumer who was sufficiently satisfied with his or her trial experience with a product to proceed with some further usage?

a. an opt-in buyer b. an innovator c. an adopter d. a diffuser

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One method that has been proven effective to speed implementation of a change management project is a pilot test.

a. true b. false

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