Draw the product-process matrix and discuss the placement of each process choice
What will be an ideal response?
Answer: The product process matrix relates output volume and degree of customization and shows which process types have the greatest chance for success in each combination of volume and customization. A job shop is best suited to make low volumes of highly customized (low standardization) products and a production line is best for generating large volumes of highly standardized products. Positions off of the diagonal represent limited chances of company survival and are generally thought to incur high opportunity cost or high out of pocket costs.
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Points-of-________ are product associations that are not necessarily unique to the brand but may in fact be shared with other brands
A) parity B) difference C) inflection D) presence E) divergence
Productivity tends to be more difficult to improve in the service sector because the work is:
A) often difficult to automate. B) typically labor-intensive. C) frequently processed individually. D) often an intellectual task performed by professionals. E) All of the above make service productivity more difficult.