A health maintenance organization (HMO)
A)
is a provider of health care and not an insurer of health care.
B)
is an insurer of health care and not a provider of health care.
C)
is both an insurer and provider of health care.
D)
functions as a middleman between the insurer and the provider of health care.
C
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Which of the following balanced scorecard dimensions provides measures on how well the organization is developing new products and training its workforce to continuously improve service and results?
A) Financial. B) Internal operations. C) Innovation and learning. D) Customer.