Describe the multiple functions of nonverbal messages.

What will be an ideal response?

(1) Nonverbal cues can substitute for verbal messages. Someone might put up two fingers to order two drinks in a noisy restaurant. (2) Nonverbal cues can complement the meaning of a verbal cue. When someone makes eye contact and smiles at you when they say hello they are complementing their verbal "hello." (3) Nonverbal cues can contradict a verbal message. If your friend frowns while giving you permission to use his or her car, this person's messages are contradictory. The nonverbal message is the one we should believe. (4) Nonverbal messages can repeat the verbal message. This is typically done when the verbal message is not understood by the listener so the speaker repeats the message by using hand signals or head movements, etc. (5) Nonverbal cues can regulate a conversation. For example, a slight pause, eye contact, or saying "um." (6) Nonverbal cues can accent or reinforce a verbal message. When a person gives emphasis to certain words by saying them louder or softer, he or she is accenting the verbal message.

Communication & Mass Media

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