_____ is a reflection of a speaker's information, skill, and knowledge.

When faced with allegations that its response to Hurricane Katrina had been inadequate, officials with the American Red Cross ________

A) conducted an internal investigation B) denied the allegations and said "no comment" C) announced a series of reforms and met with their chief accuser D) A and B E) A and C

Non-native speakers of English should

A. realize they feel anxiousness native speakers can't relate to. B. avoid setting goals until they develop more ability. C. avoid making eye contact to focus on reading their notes. D. take more time to prepare their speech than native speakers.