A challenge in delivering high levels of customer satisfaction is that many customers may not be able to express their needs clearly

All the following are true about schedule rating except:

A) used in rating some commercial buildings B) analyzes each property individually C) starts with a rate for a standard building in the same city as the building being rated D) the rate is looked up based upon a few rating factors such as construction type and territory

Blake's chocolate factory used to require 53 workers. Now, with automatic separators, grinders, and mixers, the factory needs only 27 workers. Which reason explaining the declining union movement applies here?

A) competition in the global economy B) shift from manufacturing to a service economy C) increased productivity in manufacturing jobs D) movement of manufacturing jobs to nonunion states E) companies employing strategies to avoid unionization