Consider the following statements. Which one of them is phrased in a negative way?
A) Please clarify your request.
B) Your copier will be repaired next week.
C) Your payment is late.
D) Thank you for sharing your concerns about your shopping experience.
E) Please verify the enclosed statement and provide a correct copy.
Answer: C
Explanation: C) "Your payment is late" does not consider the situation from the recipient's point of view. Instead, it focuses on his/her failure, which is likely to alienate the recipient.
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TJ said it did not matter which way the company went because one had a 40% loss and the other had a 60% profit last year. TJ was displaying the bias of
A. illusion of control. B. framing effects. C. discounting the future. D. bargaining. E. benchmarking.
Which of the following is a false statement with regard to the objective-setting process of management-by-objectives?
A. The process should be a joint effort between the supervisor and the subordinates. B. The supervisor should set the objectives for the subordinates. C. If the subordinate is primarily responsible for determining objectives, the supervisor must review and approve the objectives. D. Both the supervisor and the subordinate must be in agreement with the objectives.