Facial expressions are a __________ type of nonverbal communication.

A(n) ________ is a piece of news less than 35 seconds long, delivered by a credible source in an energetic way

a. agenda b. sweep c. key news source d. news bite

One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was

a. how well the message was understood. b. how easy it was to remember the message. c. whether the message was of importance to the listener. d. whether the message could be remembered. e. the kind of feedback offered.