________ Customer service is gathering and evaluating information about the services provided (as well as the results achieved) and comparing this information with an accepted standard

A patient in a semireclined position with the head elevated to facilitate breathing is in the ___________ position:

A. prone B. supine C. Fowler's D. recovery

The electromagnetic waves that create radio and television signals are measured in wave cycles per second termed:

a. frequency b. resistance c. voltage d. wattage