Project planners develop a broad definition of what the project is and what its scope will be during the:

Reports only revenues and expenses

a. Income statement b. Balance sheet c. Statement of owner's equity d. Statement of cash flows

Excellent service firms use all of the following to identify the best job candidates EXCEPT ____________

a. observing behavior b. conducting personality tests c. interviewing applicants d. viewing transcripts e. providing applicants with realistic job previews