Standing appointments are any appointments that happen on a regular basis (i.e., staff meeting every second Tuesday at 8 a.m.)

A 52-year-old man who was building a shed in his backyard has collapsed during an extremely hot and humid day. His skin is flushed and his clothes are wet with sweat. He responds only to painful stimuli. Your first priority should be to:

A) apply oxygen by nonrebreather mask. B) pour cool water over the patient and fan him aggressively. C) move him into the shade or, if possible, indoors. D) elevate his legs 10 to 12 inches.

Addressing your patient as Mrs. Smith rather than "Sweetie" is an example of:

A) tact. B) tespect. C) diplomacy. D) teamwork.