An effective OD program results in an effective organization that will remain static for a long-range of time

What is the strategy that uses technology to deliver customized services on a mass basis?

a. mass standardization b. aggregated marketing c. technological processing d. mass customization

A lessor can protect against a mechanic's lien for an unpaid construction work ordered by a lessee by:

a. posting and recording a notice of non-responsibility b. filing a suit against the contractor for undertaking the work without authorization from the landlord c. serving the lessee with a notice of responsibility d. declaring a breach of contract and dispossessing the lessee