Contract costs for retiree benefits increases in retirement and health care provided in earlier contracts are known as legacy costs

People using the directive style of decision making have which of the following characteristics?

A) high tolerance for ambiguity B) incongruous thinking C) rationality D) need for maximum information E) efficient and logical

A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself

A) automation program B) rationalization program C) systems analysis and design D) paradigm shift E) business process redesign program